1. Information We Collect

We may collect personal and business information that you provide when you interact with us. This includes:

• Full name, company name, and contact details (phone, email, postal address).
• Order details, billing and payment information.
• Technical data such as IP address, browser type, and browsing history on our website.
• Any other information voluntarily provided via forms, emails, or calls.

2. How We Use Your Information

We use your information to provide safe, efficient, and tailored services, including:

• Processing and fulfilling your orders.
• Responding to inquiries, support requests, or complaints.
• Improving our website, products, and services.
• Sending updates, invoices, and service-related communications.
• Complying with legal, regulatory, and safety obligations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

• Trusted service providers who assist in order delivery, payment processing, and IT support.
• Regulatory authorities, when required by law or to enforce our legal rights.
• Business partners, only with your consent and for legitimate service purposes.

4. Data Security

We implement strict administrative, technical, and physical security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive for the highest level of security, no method of online transmission or storage is 100% secure.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce agreements.

6. Your Rights

As our customer, you have the right to:

• Request access to the personal data we hold about you.
• Request corrections or updates to your personal data.
• Request deletion of your personal data, subject to legal obligations.
• Opt-out of marketing or promotional communications at any time.

7. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can control cookies through your browser settings, but disabling them may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before sharing any information.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

Zero Fire & Safety Solutions Ltd
Msa CBD: Hilltop Plaza, 1st Floor
📞 +254 779 666 666   |   ✉️ info@zerofire.co.ke
🌐 www.zerofire.co.ke

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updates will be posted on this page, and the effective date will be revised accordingly.