1. Company Overview

Zero Fire & Safety Solutions Ltd is a trusted provider of fire safety equipment, PPE, first aid kits, safety signage, and related products. Our mission is to provide high-quality products that ensure safety in homes, workplaces, and public spaces across Kenya.

2. Scope of Terms

These Terms & Conditions apply to all products purchased via our website, in-person sales, phone orders, or email correspondence. By placing an order, you confirm that you are legally capable of entering into binding contracts and agree to these terms.

3. Product Information

Zero Fire provides detailed product descriptions, images, and specifications for each item. While we strive for accuracy, we cannot guarantee that all product details are error-free or complete. Customers are responsible for verifying that the product meets their specific requirements, complies with relevant safety standards, and is suitable for intended use.

4. Placing an Order

Orders can be placed online via our website, by phone, or by email. Once an order is submitted, you will receive a confirmation email. All orders are subject to acceptance by Zero Fire. We reserve the right to refuse or cancel any order for reasons including product unavailability, incorrect pricing, or suspected fraudulent activity.

5. Pricing & Payment

All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise. Payments must be made using approved methods listed on our website. Orders will only be processed and dispatched after full payment is received. Zero Fire is not responsible for bank processing delays, errors, or failed transactions.

6. Delivery & Risk of Loss

We aim to deliver orders promptly. Delivery times are estimated and may be affected by stock availability, logistics issues, or external factors beyond our control. Risk of loss or damage passes to the customer upon delivery. Customers must inspect products upon receipt and report damages or discrepancies immediately. Failure to notify us within 48 hours may limit claims for defective products.

7. Returns & Refunds

All returns and refunds are governed by our Refund & Returns Policy. Products must be returned in original packaging, unused, and in a resalable condition. Refunds will be processed after inspection and approval of returned items. Certain items, such as customized products, may not be eligible for return unless defective.

8. Warranty

Zero Fire provides manufacturer warranties where applicable. Warranty claims must be made in accordance with the product warranty terms and within the warranty period. We are not responsible for misuse, improper installation, or damage caused by external factors.

9. Limitation of Liability

Zero Fire is not liable for indirect, incidental, or consequential damages arising from product use, delay, or inability to use our services. Liability for defective products is limited to the purchase price of the affected items. Customers are responsible for using products safely and according to guidelines.

10. Intellectual Property

All content, images, product descriptions, logos, and branding on our website are intellectual property of Zero Fire & Safety Solutions Ltd. Unauthorized use, reproduction, or distribution is strictly prohibited without written consent.

11. Privacy & Data Protection

Customer data collected during orders or website use is protected according to our Privacy Policy. We do not sell personal data to third parties. Customers have the right to access, correct, or request deletion of personal information in accordance with applicable laws.

12. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya. Any disputes arising from the use of our services or products shall be subject to the exclusive jurisdiction of Kenyan courts.

13. Modifications

Zero Fire reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Changes take effect immediately upon posting on the website. Customers are encouraged to review these terms periodically.

14. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact us:
Zero Fire & Safety Solutions Ltd
Msa CBD: Hilltop Plaza, 1st Floor
📞 +254 779 666 666   |   ✉️ info@zerofire.co.ke
🌐 www.zerofire.co.ke

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full.